Privacy Policy
At Med Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources. The types of information we may collect include:
Personal Information You Provide
When you create an account, make a purchase, or interact with our Services, we may collect:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Account Credentials: Username, password, and security questions
- Payment Information: Credit card numbers, billing information (processed securely through our payment processors)
- Health Information: Any health-related information you voluntarily provide when using our products
- Communication Data: Information you provide when contacting customer support or participating in surveys
- Profile Information: Preferences, interests, and other information you choose to provide
Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages viewed, time spent on pages, links clicked, search queries
- Location Data: General location information based on IP address
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies
Information from Third-Party Sources
We may receive information about you from third parties, such as:
- Social media platforms (if you choose to connect your account)
- Analytics providers
- Advertising partners
- Payment processors
- Public databases
2. How We Use Your Information
We use the information we collect for various purposes, including to:
| Purpose | Description |
|---|---|
| Provide Services | Process orders, deliver products, and provide customer support |
| Account Management | Create and manage your account, verify your identity |
| Communications | Send order confirmations, shipping updates, and respond to inquiries |
| Marketing | Send promotional emails, newsletters, and personalized offers (with your consent) |
| Improvement | Improve our website, products, and services based on usage patterns |
| Security | Detect, prevent, and address fraud, security issues, and technical problems |
| Legal Compliance | Comply with legal obligations and enforce our terms and policies |
| Analytics | Analyze usage trends and measure the effectiveness of our marketing campaigns |
Important: We will never sell your personal information to third parties for their marketing purposes without your explicit consent.
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors and financial institutions
- Shipping and fulfillment companies
- Email service providers
- Analytics and marketing platforms
- Customer service and support tools
- Cloud storage providers
Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders, or government requests)
- Enforcement of our Terms of Service or other agreements
- Protection of our rights, property, or safety, or that of others
- Detection, prevention, or addressing fraud, security, or technical issues
With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small text files stored on your device that help us enhance your experience.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication)
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
- Preference Cookies: Remember your settings and preferences for future visits
Managing Cookies
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. However, please note that disabling cookies may affect the functionality of our Services.
Cookie Consent: By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy. You can withdraw your consent at any time by adjusting your browser settings.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission using SSL/TLS technology
- Secure storage of data with encryption at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Employee training on data protection and privacy
- Physical security measures for our facilities and servers
While we strive to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Payment Security
We do not store complete credit card information on our servers. All payment information is processed securely through PCI-DSS compliant payment processors who adhere to the highest security standards in the payment industry.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:
- The nature of the information and why we collected it
- Legal, accounting, or reporting requirements
- Whether we need the information to provide our Services
- Dispute resolution and enforcement of our agreements
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Your Rights Include:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to certain exceptions)
- Right to Restriction: Request that we limit how we use your information
- Right to Portability: Request a copy of your information in a portable format
- Right to Object: Object to our processing of your information for certain purposes
- Right to Withdraw Consent: Withdraw consent for processing based on consent
- Right to Opt-Out: Opt out of marketing communications at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within 30 days. To protect your privacy and security, we may need to verify your identity before processing your request.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to delete personal information we have collected from you
- The right to opt-out of the sale of your personal information
- The right to non-discrimination for exercising your CCPA rights
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. Our legal basis for processing your information includes:
- Consent you have given
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests
8. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers as quickly as possible.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where data protection laws may differ from those in your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Other legally approved transfer mechanisms
10. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Med Store. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies only to information collected by Med Store.
11. Marketing Communications
We may send you promotional emails, newsletters, and other marketing communications if you have opted in to receive them or if permitted by law. These communications may include:
- New product announcements
- Special offers and discounts
- Health and wellness tips
- Company news and updates
Opt-Out Options
You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Adjusting your communication preferences in your account settings
- Contacting us directly at the information provided below
Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account (such as order confirmations and shipping notifications).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
If we make material changes to this Privacy Policy, we will provide you with notice through:
- A prominent notice on our website
- Email notification to the address associated with your account
- In-app notifications (if applicable)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes to this Privacy Policy constitutes your acceptance of the updated policy.
13. Do Not Track Signals
Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no universally accepted standard for how to respond to DNT signals.
At this time, our Services do not respond to DNT signals. We will continue to monitor developments in DNT technology and may implement changes to our practices in the future.