90-Day Risk-Free Money-Back Guarantee
Try any product risk-free for 90 days. Not satisfied? Return it for a full refund - no questions asked, no restocking fees, no hassle.
We stand behind the quality of every product we sell. If you're not completely satisfied with your purchase for any reason, you can return it within 90 days for a full refund. We believe in making health monitoring accessible and risk-free.
Call us at +1 (347) 658-2809 or email info@nymedstore.com to initiate your return.
We'll email you a prepaid return shipping label within 24 hours.
Pack the item securely, attach the label, and drop it off at any carrier location.
Once we receive your return, we'll process your refund within 2-3 business days.
We'll send you email updates at each stage of the return process so you know exactly where your refund stands.
If you receive a damaged or defective product, please contact us immediately. We'll send a replacement at no charge, and you can keep or discard the defective item - no need to ship it back.
Damaged in shipping? We'll file a claim with the carrier and send a replacement immediately.
Want to exchange for a different model or color? No problem! Just let us know when you contact us, and we'll ship the new item as soon as you return the original. You won't have to wait for your refund to process.
If you received an item as a gift and want to return it, we'll issue a store credit for the full purchase price. You can use this credit for any product on our site, and it never expires.
Items purchased between November 1st and December 25th can be returned until January 31st of the following year. That's up to 90 days or more depending on when you order!
All our products come with a manufacturer's warranty:
After the 90-day return period, you're still covered by the manufacturer's warranty. Contact us and we'll handle the warranty claim for you - no need to deal with the manufacturer directly.
The 90-day return period and manufacturer warranty are separate. You have 90 days to return for any reason, and then the warranty covers defects for up to 2 years after purchase.
We provide a prepaid return shipping label for all returns within the United States and Canada. Simply print the label, attach it to the package, and drop it off at any:
No printer? No problem! You can show the digital label on your phone at most carrier locations.
Have questions about returns? Our customer service team is available 24/7 to assist you.
At Med Store, customer satisfaction is our top priority. We've helped over 500,000 customers monitor their health, and we're committed to making every purchase risk-free. Your health journey is important to us, and we'll do whatever it takes to ensure you're happy with your purchase.